Refund policy
Return & Refund Policy
Sweeta Candle
Our Promise to You
At Sweeta Candle, every order is custom-made just for you. We take great care to ensure that what you receive is exactly what you ordered — beautifully crafted and delivered in perfect condition.
Damaged or Incorrect Orders
If your order arrives damaged or is incorrect due to an error on our end, we will make it right. Simply contact us within 7 days of receiving your order and we will offer you a replacement or refund.
To help us resolve things quickly, please:
- Take clear photos of the damage or incorrect item
- Keep the damaged product on hand (our shipping carrier may need to collect it for inspection)
- Reach out to us even if the 7-day window has passed — we still want to hear from you
Non-Refundable Situations
Because all our candles are custom-made to order, we are unable to offer refunds or replacements in the following situations:
- Change of mind after purchase or once production has begun
- Incorrect shipping address provided by the customer — if a package is returned to us due to a wrong address, it can be reshipped at the customer's expense
- Dislike of the scent — we encourage you to review scent descriptions carefully before ordering
- Dissatisfaction with the product itself when the item received matches what was ordered
We stand behind the quality of every candle we send. If there is ever a genuine issue with your order, we are here to fix it.